I have to say that a muchly re-written angry letter to the “contact us” form of Summa Health System produced amazing results. And I would be remiss in not applauding them for stepping up and doing the right thing.
In 2015, I had individual (not group) insurance, so I spent much of the year discussing with medical entities the need to resubmit claims to the proper address. I tried to stay on top of these things, but apparently one slipped through the cracks.
I arrived home one day last week to find a letter from a collections agency for 2 (not just one, but TWO) separate bills from LabCare Plus from July of last year. When I called the LabCare Plus number to discuss it, I was told that it was my fault, that they’d submitted it once, that they wouldn’t do it again, that I needed to have my insurance company call them before they’d do anything, and that they wouldn’t remove it from collections regardless.
It took me almost 3 hours on the phone, and at least an hour with my insurance company sitting on the phone with me attempting to talk with LabCare Plus. They insisted that they’d sent me several bills initially, but that they “didn’t send out bills that were past-due” and that they “just sent them to collections”. Even though the gentleman from my insurance company assured them that they would be paid if they just resubmitted the bills, they refused to take it back from collections until it had been paid.
Because of this, I wrote my angry letter. I received a phone call yesterday from someone fairly high up at Summa Health. She could not apologize enough times for how poorly I was treated. They have forgiven the entire debt and will not even bill my insurance company at this point, and they have removed it from the collection company.
While LabCare Plus apparently needs their craniorectal inversion fixed, I can’t say enough in favor of Summa Health.